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How to's


Cognos

I. Problems viewing Cognos reports in Excel format.

  1. If you use Internet Explorer, version 8, the following steps are required:
    • You must turn off pop-up blocker to run cognos reports. To turn pop-up blocker off select tools>Pop-up Blocker > Turn Off Pop-up Blocker. Or you can select the Pop-up blocker settings and add the IEA website to the allowed pop-ups

      ** Make sure no other popup blocker is turned on like google and yahoo toolbar.

    • Note: by default Pop-up blocker is turned on.

    • Add the IEA website as a trusted Sites. Select Tools > Internet Options. Then select the Security Tab, Click on Trusted Sites then click the sites button. Next type or copy and paste the URL into the add this website box and click add. You will need to uncheck "Required Server Verification" in order to do this. Click close and ok to save the settings.

    • Next you must change some Security levels. Go back to the Internet Options Window under the Security tab (see above if you forgot). Click "Custom level" The Security Settings Window will open, scroll down to "downloads" Select enable on the following 3 download options.
      1."Automatic prompting for file downloads"
      2. "File download"
      3. "Font download"
      Next scroll down to the bottom, look for a the section "Enable XSS filter". Click on the enable option in this section. Click ok and ok again to save your settings


  2. If you use Internet Explorer, version 7, the following steps are required:
    • You must turn off pop-up blocker to run cognos reports. To turn pop-up blocker off go to navigation bar and select tools>Pop-up Blocker > Turn Off Pop-up Blocker.
      ** Make sure no other popup blocker is turned on like google and yahoo toolbar.

    • Note: by default Pop-up blocker is turned off.

    • Double click My Computer to open a windows explorer window. From the file menu select Tools > Folder Options
      File Type Tab locate the XLS file extension, click it and click on advanced. Make sure all the options are not checked.

  3. If you use Internet Explorer, version 6, the following steps are required:
    • Disable Internet Explorer's pop-up blocker by navigating to Tools>Internet Options>In Privacy tab>uncheck the pop-up blocker or allow IEA.sjsu.edu.
      ** Make sure no other popup blocker is turned on like google and yahoo toolbar.

    • Double click My Computer to open a windows explorer window. From the file menu select Tools > Folder Options
      File Type Tab locate the XLS file extension, click it and click on advanced. Make sure all the options are not checked.

II. Recommended browsers for general Cognos reporting.

Windows

  • Internet Explorer 7 and above
  • Firefox 3.6 and above

Mac

  • Firefox 3.6 and above

  • Note: Cognos does not support the Safari browser. It is recommended that the Safari users switch to Firefox to avoid this compatibility issue.

III. Recommended browsers for Cognos Report Studio, Analysis Studio, and Event Studio.

Windows

  • Internet Explorer 7 and above